ANSWERS TO YOUR questions

All the shirts and accessories offered by webmenshirts.com are available in stock in our own warehouses, which allows us:

• to deliver all our clients' orders with no risk of product shortage.
• to guarantee a better service quality standard and an immediate delivery.
• to carry out a quality control of the shirts before offering them on the website webmenshirts.com
• to send the parcels within 48 hours or less (working days) following the confirmation of your order.

Express preparation in 48 H
The orders are all handed over to the COLISSIMO service of LA POSTE (the French postal service) within 48 hours or less following the sending of the e-mail order confirmation.
Packaging:
All sent shirts are arranged in a rigid cardboard packaging in order to preserve our products' quality and ensure that the shirts are delivered in perfect condition.
Delivery information
You will simultaneously receive an e-mail indicating the expedition number which will allow you to follow the transportation of your parcel on the website. www.laposte.fr/colissimo
Delivery :
The COLISSIMO service of LA POSTE is committed to handing your order over to you in exchange for a signature within the following times :
        Metropolitan France : 48 Hours (working days)
        Other destinations : from 7 to 10 days depending on destination

SHIPMENT FEES :
The shipment fees are calculated depending on your address of delivery and are added to the price of your shopping basket.
Shipment fees add up to 7,20 € per order to be delivered in Metropolitan France.
Shipment fees add up to 15,90 € per order to be delivered in the DOM TOM.
Shipment fees add up to 15,90 € per order to be delivered in a country of the EEC.


We will not charge the shipment fees :
    if your order amounts to more than 70 € and is to be delivered in Metropolitan France (mainland France)
    if your order amounts to more than 100 € and is to be delivered in the French overseas departments and territories (DOM-TOM)
    if your order amounts to more than 100 € and is to be delivered in any other European country.


Debit your credit card:
Your credit card will be charged in a delay of 48 hours working days after order confirmation.

Online payments by bank card are carried out via the ELYSNET online payment system of our banking partner HSBC.
When you make a purchase on Webmenshirts.com, the entire payment process is in a closed circuit between HSBC and yourself via the ELYSNET payment system.

When you are on the Payment page, you are no longer on Webmenshirts.com – you are redirected to the ELYSNET online payment system website of HSBC. This guarantees that :
- Webmenshirts never has access to your bank card number.
- HSBC cannot know the details of your purchases, as only the total amount due and the order number are transmitted to Elysnet by Webmenshirts.com.

What information is necessary in order to use HSBC Elysnet
On the Elysnet website, you will be asked to provide:
> Your bank card number (16 digits);
> The expiration date of your bank card;
> The cryptogramme number on the back side of the card is encrypted and completely secure

How secure is Elysnet ?
ELYSNET uses a standard encryption system, all of your data is encrypted in SSL 128 bits. When you are on the payment page:
there will be a pictogram at the bottom of your browser: one of these symbols must be present.
In the address bar of your browser, your browser is in HTTPS://" mode instead of "HTTP://" When you go from an unencrypted mode to an encrypted mode (or vice-versa), recent browsers let you know that you have changed modes.

TIPS:
To guarantee security, be sure to verify the above elements before typing in any confidential data. In order to use the more powerful protocols, we recommend that you use Microsoft Internet Explorer from 5.0 onwards or Netscape Communicator from 4.0 onwards.


IMPORTANT:
Your bank card number circulates only between your PC and the bank’s payment server, in encrypted mode (SSL); WEBMENSHIRTS has absolutely no access to this data.

Guarantee of data protection:
Our company guarantees a total confidentiality of your personal data, which is exclusively used within our company and in any case transferred or given away to a third party.

This computer data processing is registered at the CNIL (Commission Nationale de l'Informatique et des Libertés – French Data Protection Authority). ) number : 1286235. Under the French law.

7 DAYS FOR YOUR RETURNS, 7 DAYS FOR YOUR REFUND
You have 7 days to return an item which does not meet your expectationsrnWebmenshirts will reimburse you within 7 days.

You can obtain a Return request number very simply. Click on My account, login and click on Return request or Exchange. A return request number will be automatically attributed online.

In the event of a problem, please contact the Customer Department by email at:  customerservice@webmenshirts.com  customerservice@webmenshirts.com  to request an off-line return number.
Subject to compliance with the Terms and Conditions, Webmenshirts.com will fully refund the amount of your purchase including the delivery charges, by re-crediting your bank card within seven days of receiving the return parcel. Charges for returning the parcel are at your cost.

INFORMATION If you need any information, or want a question answered, you can join our customer service which will do its best to satisfy you as soon as possible.

By e-mail : customerservice@webmenshirts.com recommended option
By fax : 0033 1 48 41 08 69
By mail : chemiseweb.com 57 av d'Enghien 93800 Epinay sur Seine France
By telephone : 00 331 48 41 41 08 please leave on our voice mail :
your name, telephone number and the time slots in which you are available, specify the subject of your call, one of our commercial advisers will contact you in order to provide you with all the necessary information as quickly as possible.

RETOUR MARCHANDISE :
In order to optimize the returns process, we recommend that you first obtain the Return request number online in My account.
This Return request number will be automatically attributed upon request.
In the event of a problem, or if the time limit has expired, please contact the Customer Department by email at: customerservice@webmenshirts.com to request an off-line return.