• My order (7)
• How do you order?
• Making changes to your cart?
• How long does it take to receive orders?

• Deliveries (9)
• How long do deliveries take?
• When will my order be shipped?
• How can I track my order?

• Payment (3)
• Is payment secure?
• Payment methods
• When will you be charged?

• Return & refund (6)
• How do I return a purchase?
• Is it possible to exchange items?
• How long do I have to return an article?
• How will I be reimbursed?

• Customer loyalty & referrals program (18)
• How does the Loyalty Programme work?
• How are the loyalty points calculated?
• How can I know the balance of my loyalty points?

• Our guarantees (19)
• Why set up an account?
• How is the personal data in your account used?
• How do you unregister from the newsletter?

• Customer service (2)
• Information
• Item returns

My order

How do you order?

Ordering couldn’t be easier on the ChemiseWeb.com website! Just look through our online catalogue, organised in sections: smart shirts, close-fitting shirts, accessories, etc… or use the search engine.
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Making changes to your cart?

Your choice appears on the screen and you can delete an item by clicking on the dustbin
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How long does it take to receive orders?

All orders are sent by the COLISSIMO service run by LA POSTE within 48 hours
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How are the promotional codes used?

If you have a promotional code you can use it by entering it in the promotional code to the right-hand side of your basket, then click on “validate your code”
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How do you pay?

By banker’s card : CB, CB VISA, MASTERCARD or with your paypal account.
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Is payment secure?

Payment is fully secure thanks to online payment system of our partner, the HSBC bank.
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When will you be charged?

Your banker’s card will only be charged after your order has been shipped within 48 hours of confirming it.
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