• My order (7)
• How do you order?
• Making changes to your cart?
• How long does it take to receive orders?

• Deliveries (9)
• How long do deliveries take?
• When will my order be shipped?
• How can I track my order?

• Payment (3)
• Is payment secure?
• Payment methods
• When will you be charged?

• Return & refund (6)
• How do I return a purchase?
• Is it possible to exchange items?
• How long do I have to return an article?
• How will I be reimbursed?

• Customer loyalty & referrals program (18)
• How does the Loyalty Programme work?
• How are the loyalty points calculated?
• How can I know the balance of my loyalty points?

• Our guarantees (19)
• Why set up an account?
• How is the personal data in your account used?
• How do you unregister from the newsletter?

• Customer service (2)
• Information
• Item returns

Why set up an account?

In order to process your orders we need certain information about you. :
Delivery address, invoicing address, your email address, phone number etc.

All the information in your ChemiseWeb.com account is used solely for the sales relationship between you and ChemiseWeb.com. i. This information is never shared with or sold to third-parties.

You may alter the information in your account at any time in the “your account” section. It may also be completely deleted from our database if you request us to do so. This information is never shared with or sold to third parties.